Uses of the facilities by the tenants of Puente Romano Beach Suites:
1. Swimming pools: the swimming pool located in the central area of the urbanization next to the “Cheat” restaurant, and the swimming pool and jacuzzi pool located next to “Rachel's Eco Love” restaurant.
2. You can rent the sun loungers on the beach for an extra charge
3. We do not have a gym but personal training sessions are available at the Tennis Club with trainers for a supplement.
4. There is outdoor parking available, but there is no guaranteed parking space.
- Arrival: from 4:00 p.m. to 10:00 p.m. If you anticipate or delay your arrival you must contact Puente Romano Beach Suites, using the contact information indicated in the reservation confirmation email; in this way it will be possible to coordinate in a more flexible way.
- Departure: Departure must be before 12:00h. If you want to leave later you must inform Puente Romano Beach Suites at the time of arrival or one day before your departure date, so that we can check availability. If there is availability, you will be able to stay in the apartment until 1:00 p.m. Departures after 1:00 p.m. will be considered as a new stay, and will be charged as an additional day.
- Identification: On the day and time of check-in, the client and accompanying guests must identify themselves with their ID card or passport. They will proceed to fill in the Admission Form for the Book-Register of travelers and for the communication of data to the police departments (Civil Guard) based on the regulatory regulations (Organic Law 4/2015 March 30, Decree 393/1974 February 7, Decree 1513/1959 August 18 and Resolution of July 14, 2003 of the Secretary of State for Security by which the conditions and form of use of the transmission of computer files and computer media are determined.
- Number of guests: The number of people staying in the apartment may not exceed the number of people included in the reservation. If this number exceeds the number agreed in the reservation, Puente Romano Beach Suites will apply the corresponding rate for each person added, and provided that the capacity of the apartment allows it and that there are extra beds available.
- Pets: Pets are not allowed.
- Room service: for stays of more than 6 nights (cleaning will be done every 6 nights). If a higher frequency is desired, it can be contracted with previous notice, before or during the stay.
- Furniture and cleaning: the client undertakes to maintain the furniture and the contents of the apartment in the same conditions in which they were found upon arrival. In case the client does not comply with the proper use of things, causing damage to the furniture and other facilities, Puente Romano Beach Suites will have the right to require the client an economic compensation in proportion to the damage caused.
- Behavior: Parties inside the apartment are forbidden, as well as loud music. It is important that the client knows that if any scandal, altercation, vandalism, too loud music etc. takes place and for these reasons, the neighbors or other guests complain and call the Police, it will be reason for immediate eviction of the apartment and the dependencies of Puente Romano Beach Suites, whatever time of the day or night. If the client and companions behave in an inappropriate, disrespectful and irresponsible manner, Puente Romano Beach Suites reserves the right to ask the client and companions to leave the apartment immediately, without the right to claim or any type of compensation. This will result in the loss of the remaining stay.
- Other terms: The client must give the key cards to the contact person. Smoking is prohibited, in accordance with Law 42/2010.
- Complaints and claims: our goal is that the client lives an unforgettable experience in our apartments. Therefore, any complaint and / or claim that is presented will be addressed by taking the necessary measures and in the shortest possible time; all this to correct and rectify errors. For this it is essential that the customer immediately contact Puente Romano Beach Suites, so that everything can be resolved as soon as possible.
